I-Call Coordinator’s Roles and Responsibilities
The I-Call Coordinator is vital to the smooth implementation of the I-Call Program in your office. Managers appoint an I-Call Coordinator to perform specific instructional, administrative, and managerial activities. The I-Call Coordinator does not make calls; he or she is responsible for coaching, assisting, and encouraging Sales Associates before, during, and after Call Sessions.
When appointing your I-Call Coordinators, consider those Mentors and Sales Associates who:
Are respected by their peers.
Have a strong work ethic (consistently punctual, good to excellent quality of work, etc.).
Have good to excellent training, sales, coaching, follow-up, and organizational skills.
Are able to provide constructive feedback to Sales Associates to help them build sales skills and confidence.
The I-Call Coordinator’s roles and responsibilities in the I-Call Program are to:
Work with Manager to provide guidance and oversight of the Program.
Work with Processing Manager by generating Do Call Lists for Call Sessions and distributing them to Sales Associates who come to Call Sessions without their own lists.
Schedule and conduct Call Sessions.
Sign up Sales Associates to participate in Call Sessions.
Provide training to Sales Associates prior to each Call Session.
Lead, coach, guide, and encourage participation by Sales Associates during Call Sessions.
Ensure that Sales Associates complete all I-Call Sheets.
Collect completed I-Call Sheets and forward to Processing Manager.
Actively participate at sales meetings to share success stories and results.