I-Call Coordinator Guidelines

I-Call Coordinators should follow these guidelines:

• Read Managers’ Best Practices for the I-Call Program to fully understand the Weichert calling program. Refer to the I-Call Coordinator's Roles and Responsibilities for more details.

• Remember the ground rules for Call Sessions: It is not a social event; it is a working meeting.

• Your job is to help Associates get an appointment.

• Your job is NOT to call, but to coach to success.

• Encourage Associates to share dialogues that work for them.

• Enforce the script – it works when you stick to it exactly.

• Provide on-the-spot coaching in the midst of the actual call: put the phone on mute and coach Associate as they speak.

• Identify Associates who have achieved success at calling and ask them to share their stories at the Call Session.